Paul Mitchell the School – Salt Lake City | Case Study

Transforming tuition collection with

CourseKey Payments

Background

Paul Mitchell The School – Salt Lake City serves 150+

students, many of whom make monthly tuition

payments. Managing these manually created challenges

for both students and staff, leading to late payments,

financial unpredictability, and administrative burden.

Challenges

• Revenue shortfalls
  The school often collected only $30K of an expected $70K due to missed payments.

• Administrative burden
  Staff spent hours chasing overdue payments and processing transactions manually.

• Budgeting guesswork
  Inconsistent cash flow made financial planning a challenge.

• No enforcement options
  Policy changes prevented withholding transcripts for overdue balances.

• Frustrated students and parents
  Payment confusion led to stress and in-person office visits.

Solution

Paul Mitchell The School needed an efficient, automated solution to simplify tuition collection and empower students. With CourseKey Payments, they:

• Integrated flexible payment options to support students in staying enrolled.

Results

• 66% Increase in monthly collections
  The school now collects nearly every dollar owed, improving revenue predictability.

• Better budgeting & financial control
  Real-time insights enable accurate income projections and financial planning.

• Frictionless student experience
  Students enjoy easy payments with automated reminders, mobile access, and flexible options for missed payments.

• Massive time savings for staff
  The financial aid team spends less time chasing payments and more time supporting students.

Conclusion

If you have more than a handful of students making payments, there’s no reason NOT to use CourseKey Payments. It’s so easy – it takes the legwork off your financial aid team’s plate and creates better communication with students and parents.

Ready to simplify student payments and increase revenue?
Let’s talk.

TAMI THURMAN, DIRECTOR OF FINANCIAL AID